Shipping policy

We ship all orders directly from our local warehouse in Australia, ensuring fast dispatch, reliable domestic transit times, and efficient delivery to your door.

Processing & Dispatch
Orders are processed promptly and dispatched straight from our Australian inventory. Because your items are already located within the country, you avoid international customs delays and receive your package much faster.

Shipping Fees & Policy
We keep our shipping straightforward and fair. Customers will only be charged once for shipping costs (this includes any applicable return shipping), and we never charge restocking fees on product returns.

Delivery Support
Once your order is on its way, you will receive tracking information to monitor its progress. If you have any questions regarding your delivery or need assistance with your shipment, please reach out to our team through nebulau.com.